GroupWise is too slow?

If you are finding that GroupWise takes more than 30 seconds to load up each morning, it may be because GroupWise archiving isn't working as it should be on your computer.  If you have more than 2500 messages in any GroupWise folder (e.g. Inbox, Trash), GroupWise will be very sluggish starting up while it locates and scans each and everyone of those messages.  When archiving is turned on, GroupWise puts older email messages into a separate location. You still have access to those archived messages, but GroupWise no longer tries to access them each time you start up email in the morning, thus speeding things up quite a bit.

We recommend that you store your archived email on your network personal drive (P: or F:).

In GroupWise, choose Tools, Options, Environment and File location (see below image) to set the location of your archive.

Then select the "CleanUp" tab to turn on archiving.

To see your archived mail:

1. In the Main Window, click File , Open Archive.
   or
   Click the folder list header drop-down list (above the Folder List; it probably displays Online or Caching to indicate what mode of GroupWise you are running in), then click Archive.
   
   * To return to your regular Inbox (non-archived email, click that folder list down-down list as noted above and select "Online".
   

   

   
   
   
   
   
   
   If you are uncomfortable trying to set up archiving on your own, please contact Computer Services - we'd be happy to set it up for you!!
   
   
   
   

Losing email in Gwava?

Using a SPAM management tool like GWAVA is a double-edged sword.  If we don't have it, our inboxes become cluttered with junk email.  If we do have it, some legitimate email gets treated as SPAM.

The good news is that you do have some control of this situation!

One way you can control it is by training GWAVA as to what is SPAM vs. what is not SPAM. Each time you "release" a message from GWAVA, you are teaching it to not treat future email from that source as SPAM.  If you want to brush up on GWAVA, see our GWAVA tips here.

Another way you can control it is to put in a "whitelist" request.  If you persistently "release" email from a source and GWAVA continues to treat it as SPAM, please use our "Report Blocked URL or Email Address" form on the Computer Services home page.

As always - don't hesitate to call Computer Services at 433-8243 x222 if you have any questions.