Using a SPAM management tool like GWAVA is a double-edged sword. If we don't have it, our inboxes become cluttered with junk email. If we do have it, some legitimate email gets treated as SPAM.
The good news is that you do have some control of this situation!
One way you can control it is by training GWAVA as to what is SPAM vs. what is not SPAM. Each time you "release" a message from GWAVA, you are teaching it to not treat future email from that source as SPAM. If you want to brush up on GWAVA, see our GWAVA tips here.
Another way you can control it is to put in a "whitelist" request. If you persistently "release" email from a source and GWAVA continues to treat it as SPAM, please use our "Report Blocked URL or Email Address" form on the Computer Services home page.
As always - don't hesitate to call Computer Services at 433-8243 x222 if you have any questions.
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